7 Services by Top Call Centre in Australia

A Call Centre is a centralized office for handling huge volume of calls on behalf of clients. Inbound call centres are for incoming calls from customers related to product support or information or inquiries. Outbound call centres are for telemarketing to raise funds, donations, collection of outstanding dues and market research. Call Centres have now expanded their services manifold to act as an extension of your business, office or organization. 

7 Services offered by a Top Call Centre in Australia:

Ø  Answering and Messaging Services

The system prompts with a greeting of your choice when operators answer calls of your customers. The customer can select what information they require and can obtain. The same will be sent via sms or email or both within seconds of the call. If it is urgent, the information can be given directly live during the call.

Ø  Contact Centre Services and Solutions

Cutting edge systems and technology enable maximum customization of services to individuals and departments within business organizations. These services include, reception and switchboard management; appointment management and notification; sales response and payroll processing; overflow services from call centres; email notification management; business disaster recovery support; Internet and database facilitation; human resource management; and business process outsourcing solutions.

Ø  Telemarketing, Market Research and Lead Generating Services

Collate and provide results in a professional report format, facilitating review and ongoing management. Services encompass market research and analysis; telemarketing and lead generation; order taking from existing clients; customer satisfaction surveys; database cleansing; and scheduling appointments of sales representatives.

Ø  After-hours Support, Emergency Services and Escalation Management  

Ø  Help Set Up Your Own 1300, 1800 or 13 Number

This includes procuring rights of use and connecting the new menu to your business communication processes, so that you can upgrade your ordinary phone number.

Ø  SMS Portals

Powerful texter application allows 2-way messaging over thousands of mobiles simultaneously, just by the click of a button on the computer keyboard. They are used to: inform clients of upcoming events, promotions and offers; inform field staff of changes in appointments and casual staff to fill up shifts; reminder to rental customers; messages from reception desk of organizations; schedule or send birthday, anniversary or festival greetings; communicate with suppliers, service providers, colleagues, friends, etc.

Ø  Appointment Scheduling and Dairy Management

Phone and web inquiries of clients are managed for bookings, including providing updates and changes to schedule. Systems can be aligned with your internal processes so that only overflow from your reception or booking desk is handled. This service is very suitable for many industries like: hospitality and tourism; healthcare and medical practitioners; professional consultancy providers; and sales and marketing personnel.  

TMC(The Message Centre) is a premier Call Centre in Australia with over 32 years of expertise. Offering hassle-free, cost-effective inbound and outbound services 24x7, they provide tailor-made solutions to customers’ requirements and flexible service agreements, facilitating casual answering and messaging services from 1 day to 3 months, to cover sick leave, annual leave, or staff shortage. Offering professional and efficient methods to manage outsourced contact centre solutions at affordable rates, their monthly plan starts from as low as $29.